Privacy Policy

This Privacy Policy describes how Termatica ("we," "our," "company") collects, uses, stores, and protects your personal information when you use our software as a service (SaaS) platform. This policy is in compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018) and the General Data Protection Regulation of the European Union (GDPR).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, do not use our Service.

1. Informações que Coletamos

1.1 Informações Fornecidas por Você

We collect information that you provide to us directly, including:

• Registration Data: Name, email, username, password (encrypted)
• Profile Data: Organization information, position, phone (optional)
• Payment Data: Billing information processed by third-party payment processors
• Content: Legal documents, terms, policies, and other content that you create or store
• Communications: Messages that you send us through contact or support forms

1.2 Informações Coletadas Automaticamente

When you use our Service, we automatically collect:

• Usage Data: Pages visited, time spent, actions taken, resources accessed
• Technical Data: IP address, browser type, operating system, device used
• Cookies and Similar Technologies: To enhance the experience and analyze the use of the Service
• Logs: Timestamps, user actions, errors, and system events

1.3 Informações de Terceiros

We may receive information about you from third parties, such as payment processors, authentication providers, or integrated services that you authorize to connect to our Service.

2. How We Use Your Information

Usamos as informações coletadas para:

• Provide and Improve the Service: Operate, maintain, and enhance our platform
• Process Payments: Process transactions and manage subscriptions
• Communication: Send notifications about the Service, updates, and support
• Security: Detect, prevent, and respond to fraud, abuse, and suspicious activities
• Compliance: Fulfill legal and regulatory obligations
• Analysis: Analyze usage patterns to improve functionalities and user experience
• Marketing: To send marketing communications (with your consent, which can be withdrawn at any time)

3. Legal Basis for Processing (LGPD/GDPR)

We process your personal data based on the following legal grounds:

• Contract Execution: To provide the Service in accordance with our Terms of Use
• Consent: When you give us explicit consent for specific processing
• Legal Obligation: To comply with legal and regulatory obligations
• Legitimate Interest: To improve the Service, security, and prevent fraud

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following situations:

4.1 Prestadores de Serviços

We share information with third-party service providers who assist us in operating the Service, including:

• Hosting providers and cloud infrastructure
• Processadores de pagamento
• Serviços de email e notificações
• Analysis and monitoring tools
• Customer support providers

These service providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, with prior notice.

5. Segurança dos Dados

We have implemented technical and organizational security measures to protect your information:

• Encryption: Data in transit (TLS 1.3) and at rest (AES-256)
• Authentication: Encrypted passwords and support for two-factor authentication (2FA)
• Access Control: Role-based access and the principle of least privilege
• Monitoring: 24/7 security monitoring and intrusion detection
• Backups: Regular and encrypted backups
• Audit: Complete audit logs of all actions
• Training: Team trained in data security and privacy

Although we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Retenção de Dados

We retain your personal information only for as long as necessary to:

• Provide the Service in accordance with our Terms of Use
• Fulfill legal, regulatory, or contractual obligations
• Resolve disputes and enforce our agreements
• Manter registros de compliance e auditoria

When you close your account, we will delete or anonymize your personal information, except when retention is necessary for legal or legitimate business reasons. Document acceptance data may be retained for longer periods for compliance and auditing purposes.

7. Seus Direitos de Privacidade

In accordance with the LGPD and GDPR, you have the following rights:

To exercise these rights, please contact us through the channels indicated in the "Contact" section below. We will respond to your request within 15 business days, as required by the LGPD.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you connected to the Service
• Lembrar suas preferências e configurações
• Analyze how you use the Service
• Improve functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

9. International Data Transfers

Your data may be processed and stored on servers located outside Brazil. When we transfer data internationally, we ensure that appropriate protective measures are in place, including standard contractual clauses approved by the ANPD or recognized equivalent mechanisms.

10. Privacy of Minors

Our Service is not intended for individuals under 18 years of age. We do not intentionally collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete that information immediately.

11. Alterações nesta Política de Privacidade

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Email to the address associated with your account
• Aviso destacado na Plataforma
• Atualização da data de "Última atualização" no topo desta página

We recommend that you review this policy periodically. Your continued use of the Service after changes constitutes your acceptance of the revised policy.

12. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) as required by the LGPD. You can contact our DPO for matters related to privacy and data protection:

• Email do DPO: dpo@legaldocs.com
• Subject: "Proteção de Dados Pessoais"